Sent: June 30, 2013

To: Dr. David Reich, President, The Mount Sinai Hospital

Dr. Reich,

It's not often that I'll take the time, or even have the time, to draft a note of compliments and praise, but for the complete CT Surgery staff of David Adams, Mount Sinai's Anesthesiology staff member Amanda Rhee and all the nurses of the CICU and the Cardio floor, I thought it necessary.

I'm at the age of 58 and have never had any heath issues till now. However, I'm very aware of most medical facilities in most major cities. I realized I had made the correct decision and put myself in the very best of hands from the initial phone calls, to arriving from South Florida for the first meeting with Dr. Adams on May 15th. As I told David after the surgery, I could not think of a nicer group of hands to place yourself in. I could use many words, but the message here is... David and his staff care about the patient from the very beginning, to and even after the discharge date. Attention to detail was at its all time high, which gave us a comfort that you may never get at any other facility. His staff member, Terry King even called the morning of our flight to NY to make sure we would be bringing heavier coats, since the weather had just changed.

I was admitted to the hospital on May 16th. My wife and I met with many staff members. I loved the idea that the nurse that greets you, helps you fill out your personal information forms and gets to know you, actually follows you through to the CICU.

Dr. Rhee had introduce herself and told me what to expect regarding the breathing tube when I awoke from the operation. My wife and I felt Dr. Rhee was very compassionate. She went out of her way to understand my allergic reaction to adhesives and came up with a solution. After spending time with Dr. Rhee, I inquired if she was going to be in the OR. She stated it would be another doctor. In a nervous, kidding way I said it would be nice if she was the doctor in the OR since we had just spent time getting to know her. Dr. Rhee came back a few moments later to tell us she had switched rooms with the other doctor. Another comfort that was very appreciated that made this whole experience very warm.

Regardless of my age, I have always felt that I am a very lucky little boy and meets the nicest people where ever I go. This experience just continues to prove this theory correct.

Best Wishes,

Joel F.